FREQUENTLY ASKED QUESTIONS

FAQs

How can I pay for my order at Goitmart?

We support the following payment options at Goitmart:

Cash On Delivery (available in selected pin codes)
Credit Card
Debit Card
Net banking
Gift Card
Wallet

I want to know about EMI (credit card) payment option?

EMI (Credit Card) is a convenient payment option that you can choose to pay for the order in easy installments to the credit card issuing bank. The option is available only on credit cards issued by the following banks:

HDFC
ICICI
SBI
Axis
Amex
HSBC
Induslnd
Kotak
RBL
Standard Chartered.This EMI option is facilitated by the card issuing bank. The EMI eligibility, payment plan and refund rules are solely on the internal discretion and approvals of the bank.

Why is sum total of EMI’s more than the order value?

The issuing bank charges interest per EMI transaction. The interest rates are decided by the bank and are displayed at the time of completing the transaction. There is no processing or convenience fees charged on any EMI transactions.

What happens if bank rejects EMI conversion?

Customer needs to pay full amount of transaction to the bank, since EMI facility is at sole discretion of the issuing bank, please contact your card issuing bank.

How is the GST amount decided?

Following rules will govern whether or not additional GST will be applicable on the products purchased by you:

1) GST applicability:

(a) For a product,

(i) if the fulfillment is done on or after July 1st, 2017 and

(ii) if the order is placed before 15th November, 2021, and,

(iii) total discount percentage is more than 19% of MRP,

then GST may be collected from customer in addition to product price, post discounts. The discounts include those resulting from special offers such as Buy 1 Get 1 and similar offers.

(b) For a product, if the order is placed on or after 15th November 2021, the discounted prices displayed on GOITMART platform shall be inclusive of all taxes, including GST.

2) GST amount: If applicable, the amount of GST collected from customer depends on category, for example

(i) Printers: 18%

(ii) Laptops: Max 18%

(iii) Projector: Max. 28%

(iv) Ink for Printer: 18%

3) On and from 15th November, 2021, the discounted prices displayed on the GOITMART platform shall be inclusive of all taxes.

How do I apply a coupon on my order?

You can apply a coupon on cart page before order placement. The complete list of your unused and valid coupons will be available under “My Coupons” tab of Website/M-site.

What is discount capping on coupons?

For certain products there may be policies restricting maximum discount (including product discount and coupon discount) to a fixed percentage of product MRP. In such cases, the discount on certain coupons might get capped. Please check Cart for final coupon discount value applied.